Returns
Clear and straightforward returns.
Returning your Lloyd
Returns are rare, but clarity matters.
If your experience is not what you expected, there is no need to worry. We believe a good purchase should also come with a clear and fair return policy.
You can return your LLOYD within 14 days after delivery. The process is straightforward and transparent, so you always know where you stand.
Return registration
If you wish to return your LLOYD, please contact our support team first.
All return requests are handled by email to keep communication clear and efficient. Once we receive your message, we will confirm your request and provide the return instructions.
01
Prepare your LLOYD for return
Please keep all original packaging materials and the pallet, if your bike was delivered on one, during the 14 day return period.
This helps ensure a safe and smooth return. Before pickup, make sure your LLOYD is clean and ready for collection.
02
Pickup scheduling
Once you confirm that your LLOYD is ready for return, we will arrange the pickup with one of our transport partners.
After scheduling, you will receive an update either from the transport partner or from us directly. Pickup usually takes place within three to seven working days after confirmation.
03
Inspection and refund
When your LLOYD arrives at our warehouse, it will be carefully inspected. Once the return is approved, we will process your refund and confirm it by email.
04
Return, repair or replacement
If something is not right, there is no need to worry. You may return your LLOYD within 14 days of delivery, without giving a reason.
If you prefer to keep riding your LLOYD and an issue occurs, we will repair or replace the bike where appropriate. We always choose the most practical solution, with one clear goal: keeping you on the road with confidence.
05
Return conditions
• Return period: 14 days from the day of delivery
• Your LLOYD must not have been ridden more than five kilometers
• The bike must be in its original condition and clean
• Accessories must be returned in their original packaging
• Always contact us before sending your LLOYD back
Note
If any of the points above do not apply, please contact us. We will always look for a fair and practical solution together.
