General Terms and Conditions of Lloyd bikes
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can make use of their right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Long-term transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Model form: the model withdrawal form provided by the entrepreneur that a consumer can fill in if they want to use their right of withdrawal.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, using only one or more distance communication techniques up to and including the conclusion of the agreement.
Distance communication technique: means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.
General Terms and Conditions: these present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Correspondence address
LLOYD Bikes – Greenzone Mobility B.V.
Wijkermeerstraat 23
2131 HB Hoofddorp
Email address: info@lloydbikes.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the consumer’s request.
If specific product or service conditions apply in addition to these general terms and conditions, the consumer may always invoke the provision that is most favorable to them.
If one or more provisions of these general terms and conditions are wholly or partially null and void, the agreement and these conditions will otherwise remain in force.
Situations not covered by these general terms and conditions must be assessed in the spirit of these general terms and conditions.
Article 4 – The offer
The offer contains a complete and accurate description of the offered products and/or services. Images are indicative and may differ slightly from the actual product. Obvious mistakes or errors do not bind the entrepreneur.
Each offer clearly states the rights and obligations attached to acceptance, including price, taxes, delivery costs, payment methods, delivery, right of withdrawal, and contract duration where applicable.
Article 5 – The agreement
The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the associated conditions.
If the agreement is concluded electronically, confirmation will be sent electronically. Until confirmation is received, the consumer may dissolve the agreement.
All agreements are concluded under the condition of sufficient availability of the product.
Article 6 – Right of withdrawal
For delivery of products
The consumer may dissolve the agreement without giving reasons within 14 days from the day after delivery.
During this period, the product and packaging must be handled with care and only used to the extent necessary to assess the product.
For electric cargo bikes, this means the bike must not have been ridden more than 15 kilometers.
If the consumer wishes to withdraw, they must notify Greenzone Mobility B.V. within 14 days and return the product within a further 14 days.
For purchases made in a physical store, the right of withdrawal does not apply.
For delivery of services
Service agreements may be dissolved within at least 14 days from the conclusion of the agreement.
Article 7 – Costs in case of withdrawal
Return shipping costs are borne by the consumer. Refunds will be processed within 14 days after withdrawal, provided the product has been returned or proof of return has been supplied.
Article 8 – Exclusion of the right of withdrawal
The right of withdrawal may be excluded for products made to the consumer’s specifications, personal items, perishable goods, sealed hygiene products after opening, and similar legally permitted exclusions.
Article 9 – The price
Prices include VAT and are not increased during the stated validity period, except where legally required. Typographical errors do not bind the entrepreneur.
Article 10 – Conformity and warranty
Products must comply with the agreement and applicable legal standards. Warranty does not apply in case of misuse, unauthorized modification, or abnormal conditions.
Article 11 – Delivery and execution
Orders are executed with care and delivered to the address provided by the consumer. Delivery times are indicative. Risk transfers upon delivery.
Article 12 – Long-term transactions
The consumer may terminate long-term agreements in accordance with statutory notice periods. Automatic renewal is limited as required by law.
Article 13 – Payment
Payments must be made within 7 working days unless otherwise agreed. In case of non-payment, reasonable costs may be charged within legal limits.
Article 14 – Complaints procedure
Complaints must be submitted within 7 days after discovery. Greenzone Mobility B.V. will respond within 14 days and seek a reasonable solution.
Article 15 – Disputes
Dutch law applies. The Vienna Sales Convention does not apply.
Article 16 – Additional provisions
Additional or deviating provisions must not be to the detriment of the consumer and must be recorded on a durable medium.
Do you have a complaint? Let’s solve it together.
At LLOYD, operated by Greenzone Mobility B.V., we aim for clarity and fairness. If something is not right, please contact us at info@lloydbikes.com so we can find a solution together.
